Who is coming into my home?
A background-checked cleaner on our team, not a stranger from a marketplace. Ask for their name before the first visit and we will send it.
What if I need to cancel or reschedule?
Free up to 24 hours before your visit. Inside 24 hours we charge half, because the slot is held and the cleaner has already given up the work.
Is the price I see the price I pay?
Yes, for the home you described. If the house is significantly different from what was booked, we call you before we start and you decide. We never surprise you on the invoice.
What products do you use?
Professional-grade products. We have fragrance-free and pet-safe options, so tell us when you book and we will bring them.
Do I need to tidy up first?
No. Put away anything private or fragile if you would rather we did not handle it. Everything else is our job.
How do I pay?
In person, before the cleaning starts. We accept cash and Zelle. No deposit to book.